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COX Offers Many Resources

During COVID-19, Cox Communications is providing resources to the general public to help take care of the community. They are offering the following services:

  • For a limited time, the first 60 days of service for new Connect2Compete (low-cost internet for low-income families with K-12 students) will be free
  • Residential customers in the company’s Starter, Straight-Up Internet, and Connect2Compete packages have been automatically upgraded to speeds of 50 Mbps.
  • For those tiers, Cox is extending its Cox Complete Care remote desktop support at no charge to residential customers with remote helpdesk and assistance for loading new applications they may need to use during this time, such as online classroom support applications and web conferencing services.
  • We have launched a temporary price reduction and speed increase for our Starter internet product, to help seniors and college students;
  • We are eliminating data caps and overage charges for a 60-day period to meet the higher bandwidth demands;
  • We are supporting the FCC’s Keep America Connected initiative by pledging for the next 60 days to not terminate service to any residential or small business customer because of an inability to pay their bills due to disruptions caused by the coronavirus pandemic; waive any late fees that any residential or small business customer incurs because of their economic circumstances related to the coronavirus pandemic.
  • Cox Media is offering free advertising to local restaurants.